Pioneer FSA Limited – Customer Relationship Officer- Credit.

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We seek to recruit a highly proactive and self-driven individual to fill the position of Customer Relationship Officer- Credit (Rongai/Kitengela Branch) for Pioneer FSA Limited.

Key Responsibilities;

Ø Recruiting new clients

Ø Recruiting merchants-tills & pay bills

Ø Selling plots

Ø Issuing loans to clients

Ø Managing OLB & PAR

Ø Ensuring loan repayments are done on time

Ø Creating awareness on company products

Ø Ensuring site visits are running smoothly

Ø Ensure confidentiality of company’s operations

Ø Identify new markets

Ø Ensure set targets are met

Ø Help by giving customers feedback.

Ø Monitoring and examining competitors.

Ø Make recommendations as to how customer feedback can best be used to support the business strategies.

Ø Marketing and outreach.

Ø Maintain existing clients and generate new clients to achieve revenue goals.

Ø Giving timely reports.

 

Qualifications

Ø Bachelor’s degree in Marketing or any other business-related course from a recognized university.

Ø Minimum of two (2) years of experience in sales and marketing or customer service.

Ø Flexible and resourceful; the ability to work in a fast-growing institution.

Ø A thorough understanding of microfinance performance metrics/indicators and the ability to interpret and process operations data;

Ø Customer Focused.

Ø Excellent communication skills.

Ø Strong leadership skills and ability to develop staff.

How to apply:

If you are interested in the position and have the skills and talents we are looking for. Please submit your application to hr@prudential.co.ke before 20th November 2020 with the position title placed on the subject line.

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Pioneer FSA

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