Pioneer FSA Limited – Customer Relationship Officer- Credit.

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We seek to recruit a highly proactive and self-driven individual to fill the position of Customer Relationship Officer- Credit (Rongai/Kitengela Branch) for Pioneer FSA Limited.

Key Responsibilities;

Ø Recruiting new clients

Ø Recruiting merchants-tills & pay bills

Ø Selling plots

Ø Issuing loans to clients

Ø Managing OLB & PAR

Ø Ensuring loan repayments are done on time

Ø Creating awareness on company products

Ø Ensuring site visits are running smoothly

Ø Ensure confidentiality of company’s operations

Ø Identify new markets

Ø Ensure set targets are met

Ø Help by giving customers feedback.

Ø Monitoring and examining competitors.

Ø Make recommendations as to how customer feedback can best be used to support the business strategies.

Ø Marketing and outreach.

Ø Maintain existing clients and generate new clients to achieve revenue goals.

Ø Giving timely reports.



Ø Bachelor’s degree in Marketing or any other business-related course from a recognized university.

Ø Minimum of two (2) years of experience in sales and marketing or customer service.

Ø Flexible and resourceful; the ability to work in a fast-growing institution.

Ø A thorough understanding of microfinance performance metrics/indicators and the ability to interpret and process operations data;

Ø Customer Focused.

Ø Excellent communication skills.

Ø Strong leadership skills and ability to develop staff.

How to apply:

If you are interested in the position and have the skills and talents we are looking for. Please submit your application to before 20th November 2020 with the position title placed on the subject line.




Pioneer FSA

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