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Job Description/Requirements
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Provide assistance in the use of personal computer hardware, software, and specialized mainframe technology.
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Set up and configure desktop computers, peripherals and accounts assigning.
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Provide technical support to staff and train new users in the use of system/ICT facilities and systems.
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Troubleshoot, diagnose hardware versus software problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
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Log and track all system and process issues and incidents using formal documentation.
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Maintain systems, databases and web pages.
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Supporting and advising on downtime procedures and business continuity to ensure that they are adopted successfully.
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Transfer computer files between platforms.
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Advise and instruct staff (users) on best IT practices, internet and emails.
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Allocating IT assets to each staff based on need and requirement.
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Management of IT equipment and tools in assets register & database.
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Regular Inspection, service and maintenance of IT equipment and tools.
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Monitor systems for security gaps, design and support firewall environments in line with IT security policy.
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Any other duties as may be directed by the IT Manager.
Education and experience;
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BSC in IT or any other related field from a recognized college/university.
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At least 3 years experience in a similar position.
Preferred knowledge, skills and abilities;
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Understanding of systems administration, networks and data base administration.
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Excellent Knowledge on recent versions of Microsoft Office software suite
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Good Knowledge on Computer network hardware and software.
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Good knowledge on inventory management.
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Hands-on hardware troubleshooting experience.
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Ability to work under pressure with resilience and a positive attitude.
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Timely delivery of tasks.
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High levels of integrity and professionalism.
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Flexible enough to adopt easily to changing environment.
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Good communication and interpersonal skills.
Method of Application
To apply, send your full names and email address to jobs@fireside.co.ke , also attach your CV or resume
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