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VACANCY: MARKETING INTERN
Process: Sales & Marketing
Job Title: Marketing Intern
Reporting to: Marketing Manager
The Internship program will provide an opportunity to gain hands on work- experience, expand knowledge, refine career goals and build professional network and mentors
- Gain exposure in Sales and marketing
- Make calls to Registrants and follow up on renewals.
- Resolve any immediate customer complaints/ inquiries.
- Keep a record of customer complaints on the Customer Complaint log.
- Extract domain reports as required.
- Provide professional answers to customers’ enquiries of different nature and format: e-mail, face to face, phone etc.
- Track all customer inquiries respond.
- Collect customer feedback by making clear notes on an enquiry/complaint, channeling them to relevant members of staff and by ensuring the answer is given on time.
- Act proactively and provide timely response to the website chats
- Pro-actively cross-sell the KeNIC services to enquirers.
- Implement customer relationship management activities and enhance customer retention rate.
- Support the marketing team in executing marketing activities.
- Participate in departmental meetings as a member of the Customer Service team.
- Prepare weekly and monthly reports.
- Any other relevant work that may be assigned to the job holder from time to time
Basic Requirements :
- A final year student or a recent graduate and a holder of Degree/Higher Diploma in marketing.
- Personable, presentable and articulate.
- Computer proficient with Microsoft Office and Excel
- Must be a team player and have the ability to solve problems
- Communication skills, Phone skills, interpersonal skills,
Kindly send CV and cover letter to firstname.lastname@example.org on or before 12th May 2022