Kenya Network Information Centre (KeNIC) – Marketing Intern.

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Process: Sales & Marketing
Job Title: Marketing Intern
Reporting to: Marketing Manager
Location: Nairobi

Internship Purpose

The Internship program will provide an opportunity to gain hands on work- experience, expand knowledge, refine career goals and build professional network and mentors

You will:

  • Gain exposure in Sales and marketing
  • Make calls to Registrants and follow up on renewals.
  • Resolve any immediate customer complaints/ inquiries.
  • Keep a record of customer complaints on the Customer Complaint log.
  • Extract domain reports as required.
  • Provide professional answers to customers’ enquiries of different nature and format: e-mail, face to face, phone etc.
  • Track all customer inquiries respond.
  • Collect customer feedback by making clear notes on an enquiry/complaint, channeling them to relevant members of staff and by ensuring the answer is given on time.
  • Act proactively and provide timely response to the website chats
  • Pro-actively cross-sell the KeNIC services to enquirers.
  • Implement customer relationship management activities and enhance customer retention rate.
  • Support the marketing team in executing marketing activities.
  • Participate in departmental meetings as a member of the Customer Service team.
  • Prepare weekly and monthly reports.
  • Any other relevant work that may be assigned to the job holder from time to time

  Basic Requirements :

  • A final year student or a recent graduate and a holder of Degree/Higher Diploma in marketing.
  • Personable, presentable and articulate.
  • Computer proficient with Microsoft Office and Excel
  • Must be a team player and have the ability to solve problems
  • Communication skills, Phone skills, interpersonal skills,

Kindly send CV and cover letter  to on or before 12th May 2022




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