Kenya Airways – Employee Service Experience Officer.

Get a free C.V. review by sending your C.V. to or click the following link. Submit C.V.! use the subject heading REVIEW.

IMPORTANT: Read the application instructions keenly, Never pay for a job interview or application.

Click the Links Below to Get Job Updates.

About the job

Job Purpose Statement:

The role is a customer-facing position located within the HR Services Hub and is responsible for overseeing the handling of all HR transactions into the HRIS system in a timely and accurate manner and acts as a steward of the existing data. This position partners closely with all levels of the HR team, processing inbound inquiries and transaction requests in compliance with the company’s policies, procedures and applicable regulations. The HR transactions are related to the employee life cycle including (but not limited to) onboarding, job changes, promotions and offboarding. This role requires strong customer service skills, a comfort level with technology, basic problem-solving skills, general HR and business knowledge.

Principal Accountabilities (KEY Performance areas):

Accountability (Responsibility)

  • Verify and execute all assigned incoming confidential inquiries and requests from internal and external parties and ensuring all required information is accurate and complete for entry into HRIS system.
  • Process HR system transactions (i.e. new hires, terminations, position changes, non employee entries, supervisor changes etc.) and generate needed outputs e.g. standardized letters and templates
  • Resolve confidential inquiries or transaction requests quickly and efficiently
  • Maintain employee personnel files and documentation for the entire employee life-cycle data components
  • Support the manager in providing documentation to support legal and audit requests, such as employee file records, hiring process information, system data, job or pay history, etc.
  • Perform other employee cycle-related duties as assigned

Skills, Competencies and Experience:

Qualification (Minimum)

  • Bachelor’s degree in Business Administration, Social sciences or Human Resources

Additional Qualifications

  • Diploma in IHRM

Years of Experience (Minimum):

  • At least 1-2 years of generalist HR experience
  • System experience with HRIS systems including data entry, extracting data and using MS Office Suite to prepare reports and summaries preferred

Other Skills:

  • Excellent communication skills, both oral and written, to communicate issues and resolutions and provide the appropriate level of support with the ability to communicate effectively
  • High level of energy, personal accountability and integrity
  • Organized, multi-tasking, meeting strict deadlines, and must be able to work well under pressure using time management and prioritization skills.
  • Demonstrated ability to work effectively and professionally at all times
  • High commitment to quality
  • Highly detail oriented; checks own work, verifies data before processing, keeps accurate records, organizes information effectively while maintaining a quick, efficient workflow
  • Basic understanding of general business functions and the relationship of inquiries received and prevent errors/rework

Behavioral competencies

  • Achievement Drive & Initiative
  • Living and Breathing Customer Service
  • Collaborating as a Team

How to apply:

If you fit the profile, then apply today! Please submit a copy your detailed Curriculum Vitae.


Due to the volume of applications that we receive, only short-listed candidates will be contacted.

Kenya Airways is an equal opportunity employer.




Success! You're on the list.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Create a website or blog at

%d bloggers like this: