Qatar Airways – Digital and Marketing Operations Officer – Nairobi.

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Qatar Airways (QR) has embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Digital and Marketing Operations Officer for our station in Nairobi, Kenya.

You will execute Digital & Marketing Campaigns activities, as well as B2B & B2C activities to support meeting the key KPIs of Revenue, Brand awareness, Corporate penetration, Digital Direct and Loyalty.  You will also monitor closely the day-to-day Digital and Marketing Campaigns ensuring that regular tracking is managed, and reported to the leadership teams in the Regions and Head Office.

Specific Accountabilities include:

  • Planning and implementation of promotional offer, value-add and ancillary product propositions, and loyalty initiatives to achieve revenue, yield improvement, and digital penetration targets
  • Act as the subject matter expert on the assigned region / stations’ B2B & B2C campaign process and tools
  • Ensuring the implementation of the end-to-end campaign processes and procedures that support all B2B & B2C campaigns / activities are as per the agreed SOP and QR Standards
  • Collaborate with key internal stakeholders (for assigned region such as Loyalty, Digital Direct, Digital & Marketing Operations) to maintain campaign processes and requirements to support collaboration and communication among the Digital & Marketing Campaign Hub.
  • Manage, coordinate and communicate with external stakeholders (media agency / suppliers/ publishers/ partners) on deployment of all B2B & B2C campaigns for assigned region/ stations.
  • Execute and track calendar of all B2B &, B2C activities and tracks campaign budget, and provide the relevant reports to the management.
  • Analyse web traffic data and ROI of all digital marketing activities/campaigns and provide the summary reports to the Management.
  • Initiate effective marketing planning and measurement tools/processes as well as deliver standardized reports based on clearly set KPIs and metrics for all B2B & B2C campaigns.
  • Maintain daily interactions with regional Digital and Marketing teams, Head Office stakeholders in Pricing, Loyalty, CRM, Marketing, Digital and all other relevant departments
  • Ensure all B2B & B2C campaign assets are compliant with Qatar Airways’ brand guidelines and standard

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.


The successful candidate will have the following qualifications and skills:

  • Bachelor’s Degree or equivalent.
  • Minimum 3 years of relevant experience ideally within Aviation or the travel industry managing marketing initiatives (with a focus on digital channels).
  • Previous experience in an Assistant Manager capacity
  • Knowledge of corporate business acquisition, partnerships and loyalty marketing
  • Solid understanding of marketing fundamentals including brand awareness techniques, digital tracking, monitoring and reporting


Closing Date: 07-08-2022

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. 
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.




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