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Customer Service Agent
Company Name Tala Company Location Nairobi, KE
Must know Swahili mfuti in both written and verbal form.
Quality typing skills (above 40 wpm).
Strong decision making and conflict resolution skills.
Willingness to work a flexible schedule.
Ability to communicate clearly and professionally verbally and in writing.
Ability to handle customer complaints.
Good work ethic and a team player.
Fast at typing and working in modern web technology.
Fast at learning new systems and processes.
Ability to manage and work under pressure.
Skills and Qualifications:
Customer service passion, skills and experience
Financial product knowledge
Focus on quality and conflict resolution
Ability to problem solve and communicate clearly
Experience with ZenDesk is a plus