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The Function
Marie Stopes Kenya (MSK) has been operational in Kenya for 35 years. It is the largest provider of family planning services in Kenya and offers life-saving and life-enhancing services to men and women of all ages through a range or sexual and reproductive health service through its own clinic outlets, a network of franchise outlets branded Amua, and the marketing of RH commodities. In addition, MSK has an MCH 24 bed nursing home in Nairobi. All these channels of service provision are intended to:
- Reach high numbers of clients with RH services
- Generate an income that results in sustainability and profitability of the network
- Set an example in quality of care to other providers
The Commercial Services Directorate ensures core organisational objectives are met through driving high standards of quality assurance across all Marie Stopes Clinics
The Role
The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to**: CHILDREN BY CHOICE NOT CHANCE**The post holder commits to and is held accountable to Marie Stopes International global core values:
Key Responsibilities
- To provide care to clients under guidance of the nurse, clinical officer and the Centre Manager/Team Leader
- To provide other services that seek to promote the image of MSK
- To abide by all MSK policies and procedure in the performance of duties
To provide care to clients under guidance of the nurse, clinical officer and the Centre Manager/Team LeaderActivities include:· Prepares and serves refreshments for staff and clients at agreed times or as directed by the team leader.· Provides clients’ personal hygiene by giving bedpans, urinals, baths, assisting with travel to the bathroom; helping with showers and baths.· Provides for activities of daily living by assisting with serving meals, feeding clients as necessary; ambulating, turning, and positioning clients; providing fresh water and nourishment between meals.· To support clients through the provision of vocal local techniques during procedures.· To conduct reception area activities· To conduct centre clerical tasks· To conduct daily data entry tasksTo provide other services that seek to promote the image of MSKActivities include:· Ensures cleanliness of the entire facility by cleaning as instructed by the team leader or other supervisors· Follows all aspects of the infection prevention protocol and assist in Infection Prevention activities as directed by the Team Leader· Ensure that theatre and bed linen is clean, pressed and available at all times.· Keeps the kitchen clean and neatly arranged ensuring that utensils and cutlery are accounted for and hygienically kept.· Runs errands as requested by the Centre Manager, such as banking daily income and buying items from petty cash, and provides the required receipts.· Support the Centre team members by assisting to sterilize equipment and assist in the procedures as requested by service providersTo abide by all MSK policies and procedure in the performance of dutiesActivities include:· Maintains work operations by following standard operating procedures and policies.· Protects organization’s values by keeping patient information confidential.· Updates job knowledge by participating in educational opportunities which include attending CMEs· Documents actions by completing forms, reports, logs, and records as required.
Qualifications and Experience
· Minimum ‘O’ Level qualification· Tertiary qualification in business studies, nurse aide, customer care, front office management, or similar will be an added advantage.· Minimum 1 year post training working experience.· Knowledge of Computer is a MUST.
Personal Attributes
· Pro choice· Approachable with strong interpersonal & listening skills together with the ability to empower their team· Strategic thinker, excellent analytical skills.· Results oriented with a record of delivering targets· Self-motivated and a self-starter· The highest levels of integrity, strong ethical attitude· Excellent leadership and management aptitude leading diverse teams at a distance.· Strong commitment to the goals and vision of the Marie Stopes· Interest in public health, particularly sexual and reproductive health.· Flexibility to operate in a changing environment.· Able to communicate effectively (both written and oral) at all levels.
Behaviours and Values:
Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.Work as One MSIYou contribute, use, and share accurate data and evidence to improve understanding, insight and decision-making across MSI, enabling us to maximise our ability to influence others.
You share relevant knowledge, expertise and resources to strengthen teamwork and prevent duplication of effort.
You actively work as part of a team, providing support and flexibility to colleagues, demonstrating fairness, understanding and respect for all people and cultures.Show courage, authenticity and integrityYou hold yourself accountable for the decisions you make and the behaviours you demonstrate.
You are courageous in challenging others and taking appropriate managed risks.Develop and growYou seek feedback to enable greater self-awareness and provide the same to others in a way which inspires them to be even more effective.
You manage your career development including keeping your knowledge and skills up to date.Deliver excellence, alwaysYou strive to consistently meet and exceed expectations, putting clients at the centre of everything, and implement smarter, more efficient ways of performing your role.
You build and maintain effective long-term working relationships with all stakeholders, and are a true MSI ambassador.
MSI Values
· Mission driven: With unwavering commitment, we exist to empower women and men to have children by choice not chance.· Client centred: We are passionate about our clients and dedicate our efforts to delivering agreed objectives to the highest possible quality.· Accountable: We are accountable for our actions and take responsibility for everything we do to ensure long term sustainability and increased impact.· Courageous: We recruit and nurture talented, passionate and brave people who have the courage to push boundaries, make tough decisions and challenge others in line with our mission.HOW TO APPLY:Suitable and qualified candidates should email one document combining an application letter and CV to pd@mariestopes.or.ke on or before 13th June 2019. The subject of the email should read Care Assistant. Do not attach certificates and testimonials. Marie Stopes Kenya is an equal opportunity employer and does not ask for fees at any stage of the recruitment process. Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.