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Positions (6)
Deadline 2020-03-15
Overall Purpose: Undertake retail and customer service activities within the store in-order to optimize and exceed sales targets, customer satisfaction and profitability.
Key Primary duties and responsibilities
- Set Sales targets and cascade KPIs and thereof appraise and monitor staff performance using the KPIs.
- Oversee neat and attractive product display by ensuring maintenance of general cleanliness of the sales Floor, merchandise and shelves at all times.
- Execute all in store promotions to meet set targets.
- Ensure merchandise is appropriately tagged with correct prices and in good quality and in sellable condition;
- Ensure all members of staff are dressed as per the outlined dress code
- Scheduling of daily routines, offs and leaves and assist in training, mentoring and coaching of sales representative.
- Assist in periodical stock taking exercises and analyzing their feedback from customers
- Advises customers by providing information on products.
- Helps customer make selections by building customer confidence; offering suggestions and opinions.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
- Contributes to team effort by accomplishing related results as needed.
- Any other role as assigned by the management.
PERSONS SPECIFICATIONS
Education Qualification
- Bachelor’s degree in Business Administration or any other related field.
- Diploma in Merchandising or related field.
Experience Requirement
- Minimum 3 years’ experience preferably working in an apparel store.
Key Skills and Competence
- Supervisory skills
- Good communication skills
- Good customer service skills
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