Times U Sacco Ltd – Customer Care Officer.

Get a free C.V. review by sending your C.V. to submitcv@careerassociated.com or click the following link. Submit C.V.! use the subject heading REVIEW.

IMPORTANT: Read the application instructions keenly, Never pay for a job interview or application.

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Reporting to Position branch manager

Key responsibilities

1.Open and maintain customer accounts by recording account information.

2.Resolve product or service problems

3.Attend to daily customer complaints, provide appropriate solutions and alternatives and follows up to ensure feedback is given and action taken as per the service level agreement.

4.Account opening

5.Stationary management and control

6.ATM issuance

7.Generating customer care reports

8.Issuance of timers kits

9.Account deductions

10.Handling of dormant accounts

11.Recommend potential products or services to management by collecting customer information and analyzing customer needs

12.Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication

13.Keep records of customer interactions, process customer accounts and file documents

14.Any other duty assigned by the supervisor


1.A KCSE mean grade of C+ and above with a minimum of C+ in English and Mathematics

2.Diploma in public relations or a Business related field.

3.A valid certificate of good conduct.


1.Excellent verbal and written communication skills.

2.Excellent interpersonal skills

3.Effective organization, time management

4.be proactive and initiative

5.must be self motivated

6.be decisive and possess quick judgment skills

7.be of exemplary integrity and honesty

The applications to reach the undersigned via mail (careers@timesusacco.co.ke) or via post on or before Friday 12th  February 2021.





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