Vacancy Title : Customer Service Officer – IMA/CC/21/003

Reports To: Immediate Supervisor

Responsibilities

• Responsible for promoting and cross selling of Loans and other Society’s services to existing and potential clients
• Gaining new clients as well as maintaining existing ones, development of new loans prompts.
• Task with providing a phenomenal customer experience at the Branch.
• In this role, you will interact with our clients one-on-one on a daily basis, provide customer service, and use consultative sales techniques to retain customers.
• Selling of company products to potential and existing clients while meeting individual targets on a monthly basis.
• Attending to walk-in customers and answering incoming customer calls regarding service questions and general client concerns.
• Create market awareness for the Society’s product Identify sales prospects and follow up on new leads and referrals resulting from field activity Enhancement of customer service, ensuring all customer queries/complaints are conclusively resolved within the required timeline.
• Verification of the loan application and other member applications and counter checking to ensure that all supporting documentation attached is sufficient.
• Any other duties as may be assigned

 QUALIFICATIONS & SKILLS

• Minimum of 1 year experience
• Bachelor’s Degree from a recognized university
• Minimum of KCSE Grade C+
• Must be aged between 21-35 years
• Accounting background shall be an added advantage
• Training in Customer Care shall also be an added advantage

Minimum Years of Working Experience : 1

Minimum Education Level : Undergraduate

CLICK HERE TO APPLY

Close Date : Aug 9th, 2021