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ICT Assistant: CHS/STP/ICT/01/2021
Centre for Health Solutions – Kenya (CHS) is an indigenous, not-for-profit organisation that utilises local expertise and strategic partnerships to ensure the implementation of evidence-informed solutions and interventions to existing and emerging public health concerns.
CHS is currently sourcing for a high calibre, self-motivated and dynamic individual to fill the position of ICT Assistant in Siaya: –
Overall Job Function
Reporting to the ICT Officer and working closely to ensure overall ICT Support for CHS offices and supported sites on all ICT functions, providing smooth, problem-free and well-documented systems to ensure achievement of CHS strategic goals.
Key responsibilities
- Ensuring applications support, including hardware/Software Installations
- Receiving and logging requests for support from users and responding to the requests in a logical and prioritized manner.
- Assisting in resolving problems (e.g. poor performance) and faults (e.g. system failure) occurring in hardware and software operation.
- Ensuring all work is carried out and documented per required standards, methods and procedures.
- Liaising with Finance, Admin and Program departments to ensure integrated internal controls and complete, auditable support documentation
- Providing guidance and advice to staff on policy issues related to ICT equipment safety and maintaining the confidentiality and observing data protection guidelines of the organization
- Ensuring monitoring progress of requests for support and ensuring users and other interested parties are kept informed.
- Carries out any other reasonable duties within the overall function commensurate with the level of responsibilities of the position.
- Carrying out general maintenance to hardware in regards to cleaning and ensuring smooth functionality.
- Ability to train other staff in ICT function to empower staff to handle essential support matters.
- Assets management support and distribution accountability.
- Server support functions and minor AD functionality.
- And any other duties assigned to you by your supervisor
Key reporting areas
- Assisting in resolving problems (e.g. poor performance) and faults (e.g. system failure) occurring in the operation of hardware and software
- Ensuring all work is carried out and documented per required standards, methods and procedures
- Providing guidance and advice to staff on policy issues related to ICT
- Ability to train other staff in ICT function to empower staff handle essential support matters
Functional Skills
- Ability to work under pressure with minimal supervision.
- Team player motivated and driven individual.
- Great communication skills.
- Ability to priorities duties within the docket.
- Ability to learn and share knowledge with supported staff
Person Specification
- Minimum Degree in Information Technology.
- A+ & N+ experience certification.
- MS Office, Windows and Server experience.
- Experience in Databases such as SQL.
- 3 Years works experience in a busy environment, preferably NGO sector
Interested applicants are invited to email their applications and detailed CV with contact details of three referees to vacancies@chskenya.org indicating the subject title as ICT Assistant, by 5.00 PM Tuesday, October 26, 2021.
Centre for Health Solutions-Kenya is an Equal Opportunity Employer.
Only shortlisted candidates will be contacted for interviews. Canvassing will lead to automatic disqualification
https://chskenya.org/job/ict-assistant-chs-stp-ict-01-2021/
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