Self Help Africa (SHA) – ICT Intern (Nairobi).

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Job Title: ICT Intern
Organisation: Self Help Africa
Location: Nairobi, Kenya
Reports to: ICT Manager Gorta Group
Contract: Full time
Hours of work: 37.5 hours Monday-Friday
Travel: limited domestic travel may be required


About Self Help Africa:

Self Help Africa (SHA) is an international NGO dedicated to the vision of an economically thriving and resilient rural Africa. We have 50 years of experience working with smallholder farmers, farmer associations, cooperatives and agribusinesses across Africa to help farmers grow and sell more food, improve diets, diversify incomes and make their livelihoods more sustainable and resilient to external shocks. SHA also builds awareness of issues affecting smallholders and represent their interests at policy and institutional level.

SHA is a core member of The Gorta Group which is composed of a group of innovative organizations driving sustainable economic and social change across Africa. Comprising Self Help Africa, Partner Africa and TruTrade, the Gorta Group combines expertise in market-based solutions to poverty and rural development; climate change mitigation and resilience; trade facilitation and farmer and worker rights; underpinned by an inclusive ethos that specifically targets women and youth.  In August 2021, United Purpose joined the Gorta Group, which operates as Self Help Africa (SHA), bringing together two organizations with proud histories of assisting those in greatest need. United Purpose, formerly Concern Universal, has worked for more than 40 years as a leader in community-led development and grassroots innovation. SHA now has over 700 staff worldwide, as a result of the merger, and a global turnover of over €40m. We are currently implementing a portfolio of 80 projects in Bangladesh, Brazil, Burkina Faso, Democratic Republic of Congo, Eritrea, Ethiopia, Kenya, Malawi, Mozambique, Uganda and Zambia funded by a variety of institutional and private donors including the European Union, Irish Aid and World Food Programme. In 2020, we supported close to eight million people in rural communities across sub-Saharan Africa, Brazil and Bangladesh.

Job Purpose:

Gorta Group is committed to the continuous improvement of its operational and business models to ensure the improvement of the delivery of all our services and programmes.

The primary purpose of this role is in the areas of computer operations, user and desktop support (hardware and software), helpdesk – preparing training materials and supporting documents. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Requires minimum supervision. Updates ICT Manager Gorta Group on arising IT issues. This role is a key supporting role within Gorta group organization (Self Help Africa, Gorta, Partner Africa, United Purpose, TruTrade).

Key Responsibilities

  • IT interns must support the IT team in the maintenance of hardware, software and other systems. Troubleshoot issues with equipment like printers, computers, software applications among others. Help users to run software updates when required.
  • Participate in user training for basic hardware and software use.
  • Perform minor repairs to equipment and arrange for other servicing needs.
  • Research on unusual bugs or issues the organizations encounters.
  • Installing and configuring computer hardware operating systems and applications where necessary.
  • Respond to user requests for service, and help develop solutions by preparing training materials such as help documents and/or videos where necessary.
  • Taking staff through a series of actions, either face to face or over the telephone or via Skype/TeamViewer to help set up systems or resolve issues.
  • Assist on logistics of ICT equipment when due for repair.
  • Escalate IT issues to the ICT Manager Gorta Group where necessary.
  • Carry out other Ad hoc duties as required by ICT Manager Gorta Group

Group Role:

  • Give support to the Group ICT Team when required.
  • Maintain open communication and positive working relationship with Group staff.
  • Perform other duties/projects as assigned.

Key Relationships:

  • ICT Manager Gorta Group
  • All staff
  • Group ICT Team
  • Group Chief Information Officer

Expectations:

It is expected that you will:

  • Carry out these accountabilities within the operating and process frameworks that apply to the group organizations.
  • Work together with all your key internal and external stakeholders within and outside the organization
  • Exemplify Gorta Group core purpose & values in practice

Profile, experience and behaviours:

In order to succeed in this role, it is expected that the IT Intern will have:

  • Minimum Diploma in ICT related field or completed Bachelor degree ICT related field with proof of internship letter from institution and course work transcripts.
  • Ability to multitask – Sense of urgency; maintain a positive attitude
  • Relevant IT degree/diploma or industry experience
  • Strong PC skills for both Windows Operating System and Apple Operating System (e.g Ms Office Applications such as Excel, Word, etc.)
  • Has excellent research, analytical planning and organizational skills
  • Strong writing, presentation, communication in English
  • A high level of drive, initiative, motivations, commitment and professionalism
  • Demonstrates the flexibility and the ability to work in a multi-cultural and multi –national team
  • Demonstrates commitment to working with a values-based organization
  • Has the ability to work under pressure

 Additional Knowledge Preferred but not Essential

  • Experience or exposure of CRM database such as Salesforce
  • Analytical skills with the ability to problem solve

Download the Job Description

This Job Description only serves as a guide for the position available and SHA reserves the right to make necessary changes.

How to apply:

If you are interested in the position and have the right skills and attributes, please upload your CV and covering letter to our Online Recruitment Platform.

If you are experiencing any problem with submitting your online application please visit this link for assistance: https://bit.ly/SHA_TechSupport1

Please note incomplete applications will not be considered for shortlisting.

Closing date is Wednesday 19th January at 5pm

Please note that Self Help Africa Kenya advocates for equal opportunity and does not require applicants to pay any fee at whatever stage of the recruitment and selection process. Canvassing will lead to automatic disqualification.

Self Help Africa is committed to the highest possible standards of openness, transparency, and accountability in all its affairs and is completely against fraud, bribery, and corruption. All employees are bound by code of conduct, child protection and conflict of interest policies.

Any candidate offered a job with Self Help Africa will be expected to sign Self Help Africa’s Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

Police vetting is required.

All applicants are encouraged to read through the following safeguarding policies as you make your applications:

  1. Code of Conduct
  2. Conflict of Interest
  3. Child Protection

Women applicants are highly encouraged; Self Help Africa is an Equal Opportunities Employer

https://selfhelpafrica.org/ie/ict-intern-based-in-nairobi-kenya/

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