Umba – Credit Manager.

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Credit Manager
Location: Nairobi, Nairobi, Kenya
Type: Full TimeMin. Experience: Senior Manager/Supervisor

About Umba

Our mission at Umba is to use machine learning to allow us to create intelligent, affordable financial products for emerging markets. Umba is life in Nigeria, expanding quickly into additional markets, offering a full suite of digital banking products to its customers through Android and iOS Apps. Our platform uses machine learning and big data to build credit scores to optimize risk exposures and allows users to apply, receive, and repay microloans and through their smartphones. Once a user creates an account, we validate their information and make lending decisions based on the information they give us and hundreds of data points we take from their smartphone with their permission. Our machine learning models are in a state of constant improvement, and we use AI and automation to deliver the lowest cost banking solutions for our growing customer base. We have built out a comprehensive data collection platform, with our data warehouse storing over 100m rows of data for accurate credit scoring.

About Umba Kenya

Umba Inc has recently acquired a majority stake in a Kenyan Microfinance Bank and is currently going through the Central Bank of Kenya approval process. Approval is expected imminently with work currently underway to transition the Bank to the Umba strategy. Operations (for the new strategy) are expected to commence in quarter one for the year 2022.

Job Description

This role will report to the Bank General Manager with accountabilities to the Board Credit Committee. The role will be responsible for understanding, analyzing, reporting and managing the performance of the Bank’s credit portfolio. This will include inputting data, trends, market economic factors and all other relevant information into the credit scoring models of the Bank, and immediately highlighting any significant change in or concern with the credit portfolio to the attention of the General Manager and the Board Credit Committee.


  • Formulating and implementing overall credit management policies and procedures
  • Ensuring the credit management procedure is implemented and is effective. This includes origination, analysis, approval, security perfection (if required), disbursement, and collections
  • Giving critical inputs for automation of the credit application and approval procedure.
  • Ensure individual loans risks as well as portfolio risks are well managed and kept below the Bank’s risk appetite.
  • Preparing well analyzed credit reports in relation to loan applications, disbursements, repayments, overdue accounts, recovery plans and risk exposures.
  • Carrying out Credit Risk management by identifying, assessing, and controlling risk in areas such as recovery, risk analysis, approval and disbursement as proposing appropriate recommendations.
  • Generate portfolio performance reports on a quarterly basis and presenting to the Board Credit Committee. The report must show the overall performance, health and compliance of the portfolio and must include :
    • Product performance
    • Portfolio migration matrix
    • Sectorial diversification schedule
    • Insider lending ratio
  • Report any malperformance of the systems and recommend improvements to the systems.
  • Ensure the Credit portfolio remains compliant with respect to the requirements of the local regulations.
  • Establish practical service level agreements with internal and external parties to ensure service to the customers experience is not impacted by internal procedures or service providers.
  • Ensure outstanding amounts are recovered and appropriate action is taken on difficult cases.
  • Hire external collection agencies and manage the relationship with them to ensure they deliver on their collection targets.
  • Input to predictive credit scoring models and liaise with the engineering team to automate the same.
  • Working with the Bank’s Finance Manager, ensure that all inputs into the Bank’s IFRS model are both appropriate and current and that the Bank’s provisioning policy is compliant with regulations.

Qualifications and Experience

  • Bachelors Degree in Accounting, Economics, Banking, Finance or any other relevant field.
  • 2-3 years experience as a credit manager or a similar role in a financial institution.
  • Understanding and experience of Behavioral Credit Scoring Models.
  • Good Understanding of credit management procedures.
  • Good knowledge and understanding of the CBK Prudential Guidelines, CBK Risk Management Guidelines, and the Kenya Microfinance Act
  • Excellent analytical skills with abilities to understand automated credit systems and propose critical inputs to improve the automated credit process.
  • Experience in reporting to a Board and a Board Committee.

How To Apply


Work Status Valid work authorization for Kenya Umba is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. If you have a disability or particular need that requires accommodation, please let us know.




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