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Receptionist , National Health Laboratory Service (NHLS).

Job Purpose

Reporting to Customer Care Manager, the Receptionist will be providing all front office services such as receiving patients/visitors, booking them, giving the right information, receiving phone calls and directing them to the appropriate care/service giver in the hospital.

RESPONSIBILITIES

• Acknowledge the patient’s arrival at the desk within the shortest time on arriving.
• Receiving, booking and directing patients to see doctors and clinicians and alert them of any emergencies
• Give regular alerts to doctors and clinicians on the situations of the queues
• Identifying customers complaints (internal and external)and resolving them
• Make outgoing calls on requests of hospital staff members
• Receiving money paid in the organization and reconciling the daily collection
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the facility.
• Deal with all general enquiries, explain procedures and make follow-up appointments.
• Be aware of patients in the waiting area; be in a position where you are able to note which client has not been served and direct them to the offices they need to visit.
• 10) Advice patients of relevant charges for relevant medical services, show direction to the next station that the client would wish to be served.
• Ensure that all patients’ information is entered onto the system promptly and accurately to avoid claims return.
• Ensure the admitted clients on the Outpatient register are transferred to the Inpatient register before close of business each day.
• Receive all phone calls to the hospital and respond to the inquiries, give the appropriate information or redirect them to the appropriate persons in the hospital.
• Liaising with other hospital departments and different personalities regarding services and issues of interest to customers, patients and visitors of the hospital.
• Implement all the established administrative and operations programmes in the reception area of the hospital.
• Ensure general neatness, cleanliness, orderliness and tidiness in the offices and the reception area.
• Manage other staffs in receiving, guiding, directing and handling of enquiries from patients and visitors efficiently.
• Keeping the general office diary, making appointments, reminding respective offices and keeping patients informed on issues that they need to know.
• Checking customer’s credit situation
• Take custody of all documents within the area or office to which they are assigned.
• Any other responsibility assigned by the supervisor

Qualifications

• At least diploma in front office operations, public relations or communication
• A Degree in the above disciplines from a recognized institution will be an added advantage.
• Must have strong analytical and communication skills, excellent leadership qualities.
• At least two years working experience as a Receptionist or Customer Service Assistant in a busy hospital or a reputable organization.
• Religious recommendation letter
• Recommendation letter from previous/current employer
• Fluent in English and Kiswahili
• Computer Literate

Soft skills required for the job:

• Customer service skills
• Ability to multitask
• Maintains confidentiality
• Ability to work under minimum supervision.
• Honesty and integrity
• Good interpersonal skills
• Friendly, courteous individual
• Organizational skills
• Listening skills
• Analytical skills
• Team player
• Good time management

How To Apply

Interested and qualified candidates should forward their CV to: hr@neemahospital.co.ke using the position as subject of email. Deadline: May 11, 2022.

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