National Health Laboratory Service – Receptionist.

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Receptionist , National Health Laboratory Service (NHLS).

Job Purpose

Reporting to Customer Care Manager, the Receptionist will be providing all front office services such as receiving patients/visitors, booking them, giving the right information, receiving phone calls and directing them to the appropriate care/service giver in the hospital.


  • Acknowledge the patient’s arrival at the desk within the shortest time on arriving.
  • Receiving, booking and directing patients to see doctors and clinicians and alert them of any emergencies
  • Give regular alerts to doctors and clinicians on the situations of the queues
  • Identifying customers complaints (internal and external)and resolving them
  • Make outgoing calls on requests of hospital staff members
  • Receiving money paid in the organization and reconciling the daily collection
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the facility.
  • Deal with all general enquiries, explain procedures and make follow-up appointments.
  • Be aware of patients in the waiting area; be in a position where you are able to note which client has not been served and direct them to the offices they need to visit.
  • 10) Advice patients of relevant charges for relevant medical services, show direction to the next station that the client would wish to be served.
  • Ensure that all patients’ information is entered onto the system promptly and accurately to avoid claims return.
  • Ensure the admitted clients on the Outpatient register are transferred to the Inpatient register before close of business each day.
  • Receive all phone calls to the hospital and respond to the inquiries, give the appropriate information or redirect them to the appropriate persons in the hospital.
  • Liaising with other hospital departments and different personalities regarding services and issues of interest to customers, patients and visitors of the hospital.
  • Implement all the established administrative and operations programmes in the reception area of the hospital.
  • Ensure general neatness, cleanliness, orderliness and tidiness in the offices and the reception area.
  • Manage other staffs in receiving, guiding, directing and handling of enquiries from patients and visitors efficiently.
  • Keeping the general office diary, making appointments, reminding respective offices and keeping patients informed on issues that they need to know.
  • Checking customer’s credit situation
  • Take custody of all documents within the area or office to which they are assigned.
  • Any other responsibility assigned by the supervisor


  • At least diploma in front office operations, public relations or communication
  • A Degree in the above disciplines from a recognized institution will be an added advantage.
  • Must have strong analytical and communication skills, excellent leadership qualities.
  • At least two years working experience as a Receptionist or Customer Service Assistant in a busy hospital or a reputable organization.
  • Religious recommendation letter
  • Recommendation letter from previous/current employer
  • Fluent in English and Kiswahili
  • Computer Literate

Soft skills required for the job:

  • Customer service skills
  • Ability to multitask
  • Maintains confidentiality
  • Ability to work under minimum supervision.
  • Honesty and integrity
  • Good interpersonal skills
  • Friendly, courteous individual
  • Organizational skills
  • Listening skills
  • Analytical skills
  • Team player
  • Good time management

How To Apply

Interested and qualified candidates should forward their CV to: using the position as subject of email. Deadline: May 11, 2022.




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