Nzoia Water Services Company Limited – Deputy Manager, Commercial and Corporate Affairs (Regional Manager).

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Deputy Manager- Commercial and Corporate Affairs (Regional Manager) 1post
Salary scale 11-12
Reporting to the Head of Commercial and Corporate Affairs
Support Staff
Senior Officer, Water Services
Officer, Water Services
Job Purpose (Role)
The jobholder is responsible for managing the operations of the region by Formulating and implementing regional policies and strategies.
Functions / Key Results Expected
Developing procedures related to the function and ensure effective
Ensuring preparation of timely management reports
Developing and manage performance of staff;
Developing and manage external relationship/networks;
Develop and implement service levels for all sections
Developing and monitoring the regional budget
Ensuring optimum utilization of regional resources and provide
professional leadership to staff in the region.
Develop proper procedures for operations and service levels
Implement the staff appraisal and Training Needs Assessment tools
Analyze the various reports from the head of sections and make
Develop monthly sectional activities plans (ensure the regional targets are
Ensure work tickets are accurately filled, vehicles services on time and
security records checked.
Implementation of the strategic plan and the business plan at the regional
level and implementation of management resolutions
Attend to staff welfare, disciplinary issues, guidance and counselling of staff
and referral of complicated issues to the HRAM office
Management of company assets and ensure proper maintenance schedules
are created
Implement any new changes on the legal requirements
Develop an M&E framework for the region.
Competencies and Critical Success Factors
1. Working with Others:

a. Team working: Leads aspects of team work, seeking and implementing
improvements to the teams outputs/service and developing colleagues within the team. Challenges colleagues.
b. Customer Focus: Provides a quality service that is regularly reviewed.
Anticipates customer needs. Actively seeks feedback on services from
customers and makes appropriate changes to service and to underpinning
c. Communicating and influencing: Communicates effectively with a wide
range of diverse internal and external stakeholders, influencing and negotiating change. Networks internally to keep ahead of developments
2. Delivering Results
a. Making informed decisions: Uses a wide range of complex to take
controlled risks to achieve greater gain. Uses trends and data to establish
controls and performance indicators
b. Organisation Delivery: Takes account of organizational priorities to
ensure that operational and strategic plans are being implemented and
c. Adaptability: Embraces and manages change. Seeks opportunities for
change, supporting colleagues in implementing new ways of working, effectively and supportively communicating the rationale for change.
3. Focusing on the Future
a. Entrepreneurship and Commercial Focus: Spots and progresses business opportunities and opportunities for collaborative working externally
and internally.
b. Creativity and Innovation: Reviews, tests and implements new concepts,
models and approaches to practice in support of service development and delivery
c. Leading and Coaching: Is visible and publicly champions initiatives to
provide direction. Takes responsibility for an area of work and for its outputs.
Makes time to get to know people and motivate them. Regularly review
performance of self and others.
Communication /Contacts
Internal Contacts
Manager, Commercial & Corporate Affairs Heads of Departments
Members of the CMT
Other staff in the organization
External Contacts
Relevant Government institutions
Academic/Professional Qualifications and Minimum Experience

Degree in Marketing, Business Management or Equivalent qualifications
At least five years experience in a similar position
Masters in the relevant field is an added advantage
Membership to a professional body and in good standing
Management course lasting four weeks is an added advantage

How To Apply

Interested candidates are required to submit their CV, application letter, copies
of academic and professional certificates and chapter six documents in hard
copy, indicating the reference number on the envelop on or before 30th May
2022 by 5.00pm. to

Managing Director
Nzoia Water Services Company Ltd
P.O. Box 1010- 50205




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