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Job Title: Customer Care Assistant
The duties and responsibilities of the officer will entail:
- Guiding and directing visitors;
- Operating the telephone switchboard;
- Managing incoming calls and customer service enquiries;
- Managing the customer care desk;
- Maintaining up to date records on visits and calls; and
- Updating the internal directory.
For appointment to this grade, a candidate must have:
- KCSE D+ or equivalent from a recognized institution and two (2) years relevant work experience;
- Certificate in Customer Care or its equivalent from a recognized institution; and
- Fulfilled the requirements of Chapter Six of the Constitution.
Key competencies and skills
- Proficiency in IT;
- Public Relations skills;
- Good communication and reporting skills in both English and Kiswahili;
- Interpersonal skills; and
Grade: KAGRC 9
No Sought: 1
Advert Ref: KAGRC/HRA/11
Recruiment: 15th August 2022