Website Java House
Handle customer complaints and ensure branch NPS score is achieved
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Customer Service Associate – Mombasa
Java House has been a home away from home for Kenyans since we opened in 1999 with the aim of enabling guests to enjoy authentic export-quality coffee. Our humble beginnings laid the foundation of what is today, a home-grown coffee-led restaurant chain and far-reaching African experience. Currently, we have over 55 stores in 3 countries and across 12 East African cities. We have over 2,000 staff who call Java their home. Got what it takes? Join our Java family! It’s a great place to start your career. You’ll be joining East Africa’s most ambitious restaurant business. Don’t just take a job:build a career.
Job Description for a Customer Service Associate – Mombasa
- ?Carry out all all branch operations – stock taking, record keeping etc.
- Manage branch margins and costs through proper procedures.
- Achieve revenue targets.
- Handle customer complaints and ensure branch NPS score is achieved.
- Follow all food health and safety practices.
- Represent assigned units in meetings.
- Adhere to company policies.
- Ensure the unit is well stocked to par level and any other order is placed with the right supplier.
- Ensure safe custody of all branch property and assets.
- Upholds working ethics and ensures the same is maintained.
- Manage branch float and revenue.
- Manage Food Safety standards as per the set company KPIs.
- Carry out tasks as may be assigned by Superiors.
- Ensure cleanliness of the branch.
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