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Job Description

Position Title: Human Resources Officer-Duty of Care/Protocol
Reports To: HR Supervisor Compensation & Benefits
Division : Immigration & Refugee Program+ (IRP+)
Department: Administration
Job Location: Nairobi, Kenya
Grade Level: 5 (N)
FLSA & Union Status: Non Exempt

Introduction:

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities
around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster.
CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity,
genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

The Human Resource Officer Duty of Care and Protocol will wear two hats. The HRO Duty of Care and
Protocol is responsible for planning, designing, and overall project management of the Duty of Care
Initiatives. This position will also have primary responsibility of ensuring that all work permits, visas,
dependent passes are done and followed up in a timely and efficient manner as well as proper records
and documentation are maintained for applications, correspondences and reports.

Qualifications

Education

• Bachelor’s Degree in Psychology, Human Resource Management, Business Administration,
Public administration or related area with post graduate in any of the mentioned areas

Experience:

• Six (6) years equivalent work experience.
• Four (4) years Human Resources specifically in duty of care and or protocol and diplomacy experience required.
• Demonstrated experience in Duty of Care related initiatives in the INGO community development is required.
• Previous work experience with an NGO preferred.

Skills:

• Thorough knowledge in Duty of Care initiatives, covering form staff wellness, safety and security, trauma mitigation, peer resilience support and incident protocol within the INGO community
• Experience in diplomacy in protocol, work permits and relations with government offices
• Demonstrated knowledge of performance management systems and performance evaluation
• Exceptional interpersonal communication skills;
• Strong organizational and time management skills;

• Experience in project management managing large-scale, cross-functional projects
• Experience in facilitating governance processes
• Excellent writing, presentation and meeting facilitation skills
• Skills in managing and reporting budgets
• Experience in using project management methodologies, templates, tools and processes
• High level of proficiency with MS Office, documents management solutions and project management tool systems – SAGE ACCPAC, ERP