Britam – Claims and Underwriting Associate.

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Job Description

Primary Location: Kenya

Organization: Business

Job Type: Permanent

Shift: Day Job

Contract Type: Full-time

Unposting Date: 24-08-2021

Number of Openings:  1

Job Purpose:    

Ensuring that claims are accurately assessed, processed, and paid in accordance with company regulations and standards, through the provision of guidelines and direction to the staff in the claims section 
Key responsibilities:

  • Ensure prompt registration and acknowledgement of new claims.
  • Evaluate and settle claims, to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio
  • Confer with legal counsel on claims requiring litigation.
  • Verify and analyse data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
  • Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis.
  • Payment of claims within the set service levels.
  • Preparation of weekly & monthly claims reports .
  • Portfolio analysis and risk recommendation reporting to underwriting department. 
  • Approval of payment and discharge vouchers within limits.
  • Participate in review of claim reserves.
  • Oversee the preparation of claims statistical reports within the stipulated time .


  • Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise;
  • Prepare quotations as per authority matrix;
  • Custodian of underwriting documents .
  • Conduct Risk surveys for small risks as per authority matrix;
  • Prepare & issue certificates and cover notes where necessary;
  • Ensure timely preparation and dispatch of policy documents including valuation reports, debit, credit notes & endorsements and authorising them within agreed and set authority limits;
  • Implement credit control policy and ensure that premiums are debited and collected as required;
  • Ensure receipting of premium collections, daily banking as well as preparation of premium reports for all lines of business as applicable.
  • Assess the loss ratios and ensure that only quality business is invited for renewal;
  • Review and communicate renewal terms, ensure renewal notices go out on time and follow up renewals to ensure high retention rate.

Knowledge, experience and qualifications required:

  • Bachelors of Commerce degree (insurance option preferred).
  • Professional qualification in Insurance (ACII, FLMI or AIIK).
  • 6-8 years’ experience in insurance claims processing two of which must be in a supervisory position.
  • Knowledge and experience in the insurance sector.

How To Apply:





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