Career Associated Uncategorized M-KOPA – Strategy & Customer Insights Manager (Hybrid).

M-KOPA – Strategy & Customer Insights Manager (Hybrid).

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Strategy & Customer Insights Manager (Hybrid)

Nairobi /
Customer – Customer Operations /
Full Time
At M-KOPA, We Finance Progress.
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
We are hiring for a dynamic individual who would have a key position in M-KOPA Strategy and Data team. The individual is the type of person who excels at working on solving strategic high-level business problems with executives and board members and equally as well iterating on micro-operational improvements with underserved customers living in rural villages. 

SPECIFIC RESPONSIBILITIES

Drive Strategic Value and Business Improvements

  • Assisting M-KOPA’s Executive Management and Strategy and data team in identifying, analyzing, problem-solving, and executing on the businesses highest priority problems, questions, and initiatives
  • Drive strategic, operational, and cross-functional improvement initiatives across the company on key areas of focus
  • Manage and work with teams across the business to implement, execute, and operationalize business improvement initiatives to become operationally self-sufficient
  • Support company-wide strategic projects such as international expansion and new product development.
  • Work as a liaison and thought partner with M-KOPA’s data science and business intelligence team to help make M-KOPA the smartest company in Africa

Drive Key Business Insights Through Rigorous Research and Analysis 

  • Oversee M-KOPA’s piloting and research priorities to drive key business insights
  • Manage M-KOPA’s research team to carry out a rapid and rigorous analysis
  • Innovate on drive thinking on new ways M-KOPA can understand its customers, products,
  • Drive continuous improvement in the operations and management of the strategy and research parts of the business.

Operational Change Management 

  • Lead on key operational change projects within the business to ensure successful operational change management practices take place
  • Be an inspiring and strong leader and manager within the overall M-KOPA business
  • Using data analytics, modeling, and deep field experience to understand complex problems and recommend practical and easy to operate solutions 

EXPERIENCE AND SKILLS

  • 2+ years in management consulting or process improvement positions, ideally in international and cross-market companies or consulting firms (an extra benefit if have worked in a related asset financing / solar / credit / direct sales business)
  • Strong preference for candidates based in or with strong experience working in the markets M-KOPA works in or similar markets
  • Preference for candidates with advanced analytical, statistical, data science, and/or programming skills, including R, Python, SQL, Excel, and data visualization tools (eg. PowerBI, Tableau)
  • Preference for individuals with experience in research-related roles, including primary research methodologies, experiment design & evaluation, and statistical analysis, is used to drive rigorous data-driven decision-making in a corporate environment.
  • Excellent communication skills and ability to work and equal ability to influence executives across cross-functions and geographies
  • Experience and a high capacity in managing multiple problems and assignments at the same time and delivering high-quality outputs
  • Experience leading teams of people of various disciplines and skill levels
  • In-depth knowledge of business effectiveness tools
How To Apply

CLICK HERE TO APPLY

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
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