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Strategy & Customer Insights Manager (Hybrid)
SPECIFIC RESPONSIBILITIES
Drive Strategic Value and Business Improvements
- Assisting M-KOPA’s Executive Management and Strategy and data team in identifying, analyzing, problem-solving, and executing on the businesses highest priority problems, questions, and initiatives
- Drive strategic, operational, and cross-functional improvement initiatives across the company on key areas of focus
- Manage and work with teams across the business to implement, execute, and operationalize business improvement initiatives to become operationally self-sufficient
- Support company-wide strategic projects such as international expansion and new product development.
- Work as a liaison and thought partner with M-KOPA’s data science and business intelligence team to help make M-KOPA the smartest company in Africa
Drive Key Business Insights Through Rigorous Research and Analysis
- Oversee M-KOPA’s piloting and research priorities to drive key business insights
- Manage M-KOPA’s research team to carry out a rapid and rigorous analysis
- Innovate on drive thinking on new ways M-KOPA can understand its customers, products,
- Drive continuous improvement in the operations and management of the strategy and research parts of the business.
Operational Change Management
- Lead on key operational change projects within the business to ensure successful operational change management practices take place
- Be an inspiring and strong leader and manager within the overall M-KOPA business
- Using data analytics, modeling, and deep field experience to understand complex problems and recommend practical and easy to operate solutions
EXPERIENCE AND SKILLS
- 2+ years in management consulting or process improvement positions, ideally in international and cross-market companies or consulting firms (an extra benefit if have worked in a related asset financing / solar / credit / direct sales business)
- Strong preference for candidates based in or with strong experience working in the markets M-KOPA works in or similar markets
- Preference for candidates with advanced analytical, statistical, data science, and/or programming skills, including R, Python, SQL, Excel, and data visualization tools (eg. PowerBI, Tableau)
- Preference for individuals with experience in research-related roles, including primary research methodologies, experiment design & evaluation, and statistical analysis, is used to drive rigorous data-driven decision-making in a corporate environment.
- Excellent communication skills and ability to work and equal ability to influence executives across cross-functions and geographies
- Experience and a high capacity in managing multiple problems and assignments at the same time and delivering high-quality outputs
- Experience leading teams of people of various disciplines and skill levels
- In-depth knowledge of business effectiveness tools