Living Goods – Telemedicine Project Manager.

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Living Goods (LG) is a leading non-profit organization innovatively transforming the health of vulnerable communities. We support networks of trusted community health workers (CHWs) to transform health outcomes for women and children and work to advance system change by partnering with governments to sustainably lead.  We focus on ensuring CHWs are treated as essential health workers who should be digitized, equipped, supervised, and compensated—so they can make the greatest impact—and harnessing community-level data to transform health systems. We focus on treating some of the deadliest but most easily treatable childhood diseases, supporting women of reproductive age with pregnancy support and family planning, and ensuring every child is fully vaccinated. At the end of 2020, Living Goods was supporting more than 11,000 CHWs in Kenya and Uganda to deliver care to more than 8.5 million people. 

This role reports to the Senior Manager, Innovations

Your Charge:

The Telemedicine Project Manager will lead in the definition and execution of new patient-led health services experiment that will link into CHW facilitated health services and facility services working with technology partners. This is a 2-year project-based role associated with a restricted grant.

Key Duties & Responsibilities:

Stakeholder Engagement:

  • Assist identification, hiring, and management of vendors for solution development and cost-benefit analysis. Subcontracts to technology partners represent nearly 50% of the grant.
  • Manage the technology and other resource partners that will be hired to build solutions, evaluate cost-benefit, and support in the design process.
  • Review deliverables timelines and quality of subcontracts with Innovations Manager and Digital Health Partnerships team.
  • Engage the needed internal and external stakeholders in the conception process for the re-design of the services. Close collaboration with the Digital Health Team is expected.
  • Lead follow-ups and engagement with internal stakeholders and project partners on the delivery of key milestones.
  • Develop and coordinate workplan with Innovation, Country Teams, and Technology Partners.
  • Document learnings from all stakeholders, including the experience of working with technology partners for the successful delivery of objectives.
  • Coordinate field-based activities with LG, MOH, and any other key stakeholders.
  • With the support from the Innovation SM, manage the relationship with the donor.

Project Management:

  • Define a clear project charter, work plan, and resource estimates for effective execution of the vision.
  • Lead in the re-design process of services to be client/patient-driven based on priority health services identified, including choice of modality, and linkage to CHW and HF.
  • Coordinate and support the implementation of the Telemedicine Project in Kenya learning site, this will include the coordination of key stakeholder engagements in the field.
  • Incorporate agility in our approach to developing the appropriate product for client-driven solutions that can meet expectations for scale and cost-effectiveness, including judgment on making pivots based on teams’ learning.

Documentation & Reporting:

  • Lead key activities, including workshops and technical meetings internally to generate lessons learned and recommendations for future scale and implementation of the new model.
  • Update project documentation to ensure lessons learned are captured as part of the greater LG documentation and long-term strategy for innovation
  • Prepare activity progress report for the donor.

Skills and Competencies:

  • Service design skills and a solution provider mindset showing the ability to listen to requirements from users and stakeholders, to build a series of client/patient-led products that meet objectives.
  • HCD and healthcare innovation experience and ability to steer projects in unclear circumstances.
  • Past experience with development of direct to consumer application/ software solutions at community level preferred.
  • Project Management, resource management (budget and time), and coordination.
  • Keen listener and attentive to details with the ability to interpret direct and indirect messaging from across a wide range of stakeholders.
  • Ability to listen to many voices and provide balanced direction to ensure project progress.
  • Able to provide technical solutions/guidance while balancing between competing technical and business requirements.
  • Stakeholder engagement to manage external vendors and partners to execute the vision and internal stakeholders on the overall design and implementation of the solution.
  • Experience working with digital health tools.
  • Familiarity and experience with community health (preferred) or public health.
  • Other skills: Analytical skills; Multitasking; Team Player; Systems Analysis.


  • Minimum of a Bachelor’s degree in relevant field required and at least 7- 9 years professional experience in a supervisory role.
  • Proficiency with Microsoft Office Suite.


A competitive salary and benefits package commensurate with experience including health insurance and annual performance bonus pay opportunity.  This is an opportunity to be your best while making lives better for those in need.


Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation, or disability.

Our current job openings are displayed on our website, where you can search for open positions and apply directly.  Living Goods does not offer any positions without an interview and never asks candidates for money.  If you are asked for money, we strongly recommend not responding and not sending money or personal information.




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