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Quest Holding Ltd (QHL) – Debt Collection Agent.

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Quest Holdings Ltd
Back ground

Quest Holdings Limited is a professional debt management firm with country-wide coverage and fully fledged operations in Kenya & Uganda. QHL has mastered the debt market dynamics in East Africa to be the valued debt management partner of choice through supporting a wide coverage of clientele in the financial and commercial markets.


About the Role
We are looking for Debt collectors to contact debtors and claim outstanding debts towards their creditors. You will be responsible for recovering the money owed in as little time as possible.
This position requires a person who knows how to balance between empathy and collecting debt. A debt collector will have to be professional and at the same time sensitive towards people, this will ensure that as a debt collector you remain committed to the purpose and persistent in recovering the debt. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Responsibilities

  • Keep track of assigned accounts to identify outstanding debts and repayment trend
  • Plan course of action to recover outstanding payments/debts
  • Locate and contact debtors to inquire of their payment status
  • Negotiate payoff deadlines or payment plans
  • Handle questions or complaints
  • Investigate and resolve discrepancies
  • Create trust relationships with debtors when possible to avoid future issues
  • Update account status and database regularly
  • Monitor and control portfolio performance
  • Provide customers with their correct account details e.g. balances, account numbers etc.
  • Negotiate payment plan where when necessary
  • Prepare of daily and monthly reports as required

Job Requirements

  • MS Word &MS Excel- Advanced
  • Excellent Knowledge of working with Customer Support and or
  • Customer Information Systems
  • Strong Analytical, Negotiation Skills and Good Problem Solving skills
  • Good Communication and Interpersonal Skills.
  • Fluency in both spoken and written English is a must
  • Diploma in a relevant field


If you meet the requirements and are self-driven, proactive and up to the challenge, please send your resume and application letter to hr@questholdings.biz, quoting the job title. Please note that only shortlisted candidates shall be contacted.

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