Administration & Marketing Officer

Job Description Template for an Administration & Marketing Officer: We are seeking to recruit a competent, organized, and customer-focused Administration & Marketing Officer. The successful candidate will be responsible for tenant communication, office administration, property marketing, rent and arrears administration, and day-to-day operational coordination.

 Job Purpose

The Administration & Marketing Officer will be responsible for supporting the company’s property administrative and marketing activities, tenant communication, office administration, and day-to-day operational coordination. The role involves promoting available properties, maintaining accurate tenant and property records, coordinating enquiries and viewings, and providing administrative support to the property management team.

Duties and Responsibilities

Administrative Duties

• Providing general administrative support to the property management team.
• Maintaining accurate and up-to-date tenant, property, and administrative records.
• Preparing and maintaining relevant reports, correspondence, notices, and documentation.
• Coordinating office activities and ensure smooth day-to-day operations.
• Handling telephone calls, emails, enquiries, and correspondence professionally.
• Scheduling meetings, appointments, property inspections, and viewings as required.
• Maintaining proper filing and document management systems.

Rent & Arrears Administration

• Assisting in maintaining accurate rent payment and tenant account records.
• Monitoring rent payments and identify outstanding balances.
• Following up with tenants on rent arrears and payment commitments.
• Preparing and maintaining rent and arrears reports for management review.
• Supporting the property management team in communicating rent-related information to tenants.
• Maintaining confidentiality and accuracy when handling financial and tenant information.

3. Tenant & Client Relations

• Serving as a point of contact for tenants and clients, responding to enquiries promptly and professionally.
• Maintaining positive relationships with tenants and prospective clients.
• Receiving, recording, and following up on tenant concerns and service requests.
• Coordinating communication between tenants, property managers, landlords, and relevant service providers.
• Assisting in resolving routine tenant and client issues through effective communication and follow-up.
• Ensuring a high standard of customer service is maintained at all times.

4. Property Marketing

• Promoting available properties through appropriate marketing and digital communication platforms.
• Preparing and updating property advertisements, listings, and promotional materials.
• Responding to enquiries from prospective tenants and provide accurate property information.
• Coordinating property viewings and maintain records of prospective tenants.
• Following up with prospective clients after enquiries and property viewings.
• Supporting the property management team in developing effective marketing approaches to improve property occupancy.
• Monitoring property listings to ensure information, availability, and pricing are accurate and up to date.

Qualifications, Experience, Skills & Competencies

• Diploma in Marketing, Business Administration, Real Estate, Property Management, or a related field.
• At least 1–2 years of relevant experience in marketing, administration, property management, real estate, customer service, or a related field.
• Experience in property management or real estate will be an added advantage.
• Good computer skills, particularly in Microsoft Office and digital communication platforms.
• Excellent communication and interpersonal skills.
• Strong customer service skills.
• Good organizational and administrative abilities.
• Attention to detail and accuracy.
• Good follow-up and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines.
• Professional telephone and written communication skills.
• Ability to work independently and as part of a team.
• Basic knowledge of property management and tenancy processes.

How to Apply

Qualified candidates who meet the requirements should send their CVs to youremail@organization.com with the job title Administration & Marketing Officer. Application as the subject heading. Kindly note that only shortlisted candidates will be contacted. CVs will be reviewed on a rolling basis.