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The customer Service Intern will assist the customer service team to maintain customer relationships by ensuring that clients’ needs are met to their satisfaction and ensure that deepAfrica.com maintains a good corporate image.
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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Resolve complaints by enquiring about the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
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Communicating with customers through various channels.: telephone calls, Skype, Live chat, Emails, whatsApp and any new developments in communication.
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Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
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Improve quality of service by recommending improved processes; identifying new product and service applications.
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Accomplish customer service responsibilities effectively and contribute to the achievement of the organization mission and vision by completing related tasks as needed.
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Proven customer support experience
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Have a good understanding of our products, services, and customer service processes.
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Ability to maintain a positive, empathetic and professional attitude toward customers at all times.
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Understand the professional use of the telephone and adequately handle, document, follow-up and give comprehensive reports for clients’ requests
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Familiar with CRM systems and practices
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Strong phone contact handling skills and active listening
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Customer orientation and ability to adapt/respond to different types of characters
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Excellent communication and presentation skills
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Engage with clients professionally and with integrity and respect.
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Ability to multitask, prioritize and manage time effectively
Method of Application
To apply for this position,send your CV and Cover letter to hr@deepafrica.com using the position in the,subject of the email
https://www.deepafrica.com/careers/?
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