Provide support in the technical department
Promptly respond to client emails and effectively provide information on the service using the tailored responses available.
Manage the performance of services to clients as per agreed contract and ensure that unplanned downtimes are eliminated and/or their impact reduced.
Ensuring the optimal functioning of the overall service management function to ensure strict adherence to customer SLA
Accurate ticketing for all issues while ensuring timely and proper communication to all stakeholders at all
Working closely with the Consultants, Pharm technologist, Lab Technologist, Nurses, Community Oral Health Officer, Nutritionist and others in ensuring quality health services to the Patients.
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